Shipping Policy
Processing time
Orders are processed and shipped within 1–2 business days (Monday–Saturday, excluding holidays). You’ll get a confirmation email with tracking as soon as your order ships.
Delivery time
Standard delivery usually takes 2–5 business days after shipping. Delivery times are estimates and aren’t guaranteed by the carrier.
Where we ship
We currently ship within the United States only.
Cruising soon?
Please order at least 10 days before your sail date so your Cruise Carry arrives in plenty of time. If your departure is coming up fast, email us before ordering and we’ll do our best to help.
Lost or delayed packages
If your tracking hasn’t updated in 5 business days or your package is marked delivered but hasn’t arrived, contact us at cruise.carryllc@gmail.com. We’ll work with the carrier to sort it out. Please double-check your shipping address at checkout. We’re not responsible for orders sent to an incorrect address entered by the customer.
Return & Refund Policy
30-day returns
Not happy with your Cruise Carry? You can return it within 30 days of delivery for a full refund of the item price.
Eligibility
To qualify, items must be unused, in their original condition and in their original packaging. Items that have been used or damaged after delivery can’t be accepted.
How to start a return
Email cruise.carryllc@gmail.com with your order number and reason for return. We’ll reply with return instructions. Returns sent without contacting us first may not be accepted.
Return shipping
Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days.
Damaged or defective items
If your Cruise Carry arrives damaged or defective, contact us within 7 days of delivery with a photo. We’ll send a replacement or a full refund at no cost to you, including shipping.
Exchanges
Want a different color? Return the unused item for a refund and place a new order.
Questions?
Contact us at cruise.carryllc@gmail.com and we’ll be happy to help.
